Privacy Policy

Last Updated: January 27, 2026

Introduction

Ohio Roof Masters (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ohioroofmasters.com and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

Personal Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Request a free roof inspection or quote
Fill out contact forms on our website
Subscribe to our newsletter or communications
Call our office at (937) 418-7976
Schedule roofing services
Submit reviews or testimonials
Communicate with us via email or phone

This information may include:

Name
Email address
Phone number
Home address
Property information (roof size, age, condition)
Service requests and preferences
Payment information (processed securely through third-party payment processors)

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

IP address
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Links clicked
Date and time of visit

This information is collected through cookies, web beacons, and similar tracking technologies.

Third-Party Information

We may receive information about you from third parties, such as:

GreenSky Financing (for financing applications)
Directorii (for warranty and certification verification)
Google Business Profile and review platforms
Insurance companies (when you authorize us to work on your claim)

How We Use Your Information

We use the information we collect to:

Provide Services:

Schedule and conduct roof inspections
Provide estimates and quotes
Perform roofing installation, repair, and maintenance services
Process payments and financing applications
Communicate about your project status
Provide warranty documentation

Improve Our Business:

Respond to inquiries and customer service requests
Send marketing and promotional communications (with your consent)
Improve our website and services
Analyze trends and user behavior
Prevent fraudulent activity

Legal Compliance:

Comply with applicable laws and regulations
Respond to legal requests and prevent harm
Enforce our terms and conditions

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers:

Payment processors (for secure payment processing)
GreenSky Financing (when you apply for financing)
Email service providers (for newsletters and communications)
Website hosting providers
Analytics providers (Google Analytics)
CRM systems for customer management

Business Partners:

Directorii (for warranty backing and certification verification)
Manufacturer warranty registration (GAF, CertainTeed, Owens Corning, Atlas)
Insurance companies (only when you authorize us to work on your claim)

Legal Requirements:

When required by law or legal process
To protect our rights, property, or safety
To prevent fraud or illegal activity
In connection with a business transfer or sale

With Your Consent:

Any other third parties with your explicit consent

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior. We use cookies to improve your experience on our website.

Types of Cookies We Use:

Essential Cookies: Required for the website to function properly (e.g., form submissions, security)
Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
Marketing Cookies: Track your visit across websites to display relevant ads
Preference Cookies: Remember your settings and preferences

Managing Cookies:

You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly.

Third-Party Services

Our website may contain links to third-party websites, including:

Social media platforms (Facebook, LinkedIn, Instagram)
Review platforms (Google Business Profile, BBB)
Financing providers (GreenSky)
Manufacturer websites (GAF, CertainTeed)

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Data Security

We use administrative, technical, and physical security measures to protect your personal information. These measures include:

Secure SSL encryption for data transmission
Secure servers and databases
Limited access to personal information
Regular security audits
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

Provide services you requested
Comply with legal obligations
Resolve disputes
Enforce our agreements

Typically, we retain customer information for:

Active customers: Duration of service relationship
Past customers: 7-10 years for warranty and legal purposes
Marketing contacts: Until you unsubscribe or request deletion

Your Privacy Rights

Depending on your location, you may have the following rights:

Access: Request copies of your personal information

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Opt-Out: Opt-out of marketing communications at any time

Data Portability: Request transfer of your data to another service

Restriction: Request restriction of processing your personal information

Object: Object to processing of your personal information

To exercise these rights, contact us at:

Email: info@ohioroofmasters.com
Phone: (937) 418-7976
Mail: 1314 Barnhart Rd Unit B, Troy, OH 45373

Marketing Communications

We may send you marketing emails about:

Special offers and promotions
New services
Roofing tips and maintenance advice
Company updates

Opt-Out: You can unsubscribe from marketing emails at any time by:

Clicking the “unsubscribe” link in any email
Contacting us at info@ohioroofmasters.com
Calling (937) 418-7976

Note: You cannot opt-out of service-related communications (appointment confirmations, warranty information, etc.).

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to deletion
Right to non-discrimination for exercising your rights

To exercise these rights, contact us at info@ohioroofmasters.com or (937) 418-7976.

Do Not Track Signals

Some web browsers have a “Do Not Track” feature. Currently, we do not respond to Do Not Track signals. We will continue to monitor developments in this area.

International Users

Our services are provided from the United States and are intended for users located in Ohio and surrounding states. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Updating the “Last Updated” date at the top of this policy
Posting a notice on our website homepage
Sending an email notification (for significant changes)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ohio Roof Masters

Email: info@ohioroofmasters.com

Phone: (937) 418-7976

Mailing Address:
1314 Barnhart Rd Unit B
Troy, OH 45373

Office Hours:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:30 PM
Sunday: Closed

Consent

By using our website and services, you consent to our Privacy Policy and agree to its terms.