Terms & Conditions

Last Updated: January 27, 2026

Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and Ohio Roof Masters (“Company,” “we,” “us,” or “our”) regarding your use of our website ohioroofmasters.com and any related services we provide.

By accessing or using our website, requesting a quote, scheduling services, or entering into a contract with Ohio Roof Masters, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with an updated “Last Updated” date. Your continued use of our services after any changes indicates your acceptance of the modified Terms.

Services Provided

Ohio Roof Masters provides residential and commercial roofing services throughout Central and Southwest Ohio, including but not limited to:

Roof inspection and evaluation
Roof repair services
Complete roof replacement
Metal roofing installation
Commercial flat roof systems
Gutter installation and repair
Soffit and fascia installation
Siding installation
Emergency storm damage response
Insurance claim assistance

All services are subject to availability, scheduling, weather conditions, and the terms outlined in individual service contracts.

Service Area

We provide services in the following Ohio counties: Montgomery, Miami, Greene, Clark, Shelby, Darke, Champaign, Logan, Warren, Preble, Auglaize, Allen, Mercer, Clinton, Madison, and Delaware counties.

Primary service cities include: Dayton, Troy, Springfield, Sidney, Lima, Urbana, Bellefontaine, Piqua, Tipp City, Kettering, Beavercreek, Fairborn, Xenia, Greenville, and Wapakoneta.

We may travel outside our standard service area for larger projects at our discretion.

Estimates and Quotes

Free Inspections:

We provide free roof inspections and estimates for residential and commercial properties. Inspections include our 21-Point evaluation process and photo documentation.

Quote Validity:

Written estimates are valid for 30 days from the date issued unless otherwise specified. Material costs and availability may change, requiring quote adjustments after expiration.

Instant Online Quotes:

Online quotes generated through our website are estimates based on satellite measurements and provided information. Final pricing requires an on-site inspection to verify measurements and assess conditions not visible from satellite imagery.

Changes to Scope:

If conditions discovered during work require changes to the original scope (such as rotted decking, structural issues, or additional damage), we will stop work and obtain your approval before proceeding with additional work and charges.

Contracts and Agreements

Service Contracts:

All roofing services require a written contract signed by both parties. The contract will specify:

Scope of work
Materials to be used
Project timeline
Total cost and payment terms
Warranty information
Responsibilities of both parties

Contract Modifications:

Any changes to the original contract must be documented in writing and signed by both parties before work proceeds.

7-Day Satisfaction Guarantee:

You may cancel any contract within 7 days of signing for a full deposit refund, no questions asked.

Pricing and Payment

Deposit Requirements:

Most projects require a deposit at contract signing. Deposit amounts vary by project size and are specified in individual contracts.

Payment Schedule:

Standard payment terms: Deposit at signing, balance upon completion
Large projects may have milestone-based payment schedules
Final payment is due upon project completion and your satisfaction

Accepted Payment Methods:

Cash
Check
Credit/debit cards (Visa, Mastercard, American Express, Discover)
Bank transfer
Financing through GreenSky (subject to credit approval)

Late Payments:

Late payments may be subject to interest charges and collection costs as permitted by Ohio law.

Price Adjustments:

Prices are subject to change based on material cost fluctuations, changes in project scope, or unforeseen conditions discovered during work.

Financing

Third-Party Financing:

We partner with GreenSky Financing to offer payment plans. Financing is subject to credit approval by GreenSky, not Ohio Roof Masters.

Financing Terms:

All financing terms, interest rates, and payment schedules are determined by GreenSky. We are not responsible for financing denials or terms offered.

Application Process:

By applying for financing through our website or office, you authorize us to submit your application to GreenSky and agree to their terms and conditions.

Scheduling and Project Timeline

Scheduling:

We will make reasonable efforts to begin work on the scheduled date. However, scheduling is subject to:

Weather conditions
Material availability
Permit approvals
Crew availability
Emergency situations requiring priority response

Weather Delays:

Roofing work cannot be performed safely in rain, snow, ice, high winds, or when temperatures fall below manufacturer requirements (typically 40°F for shingles). Weather delays are beyond our control and do not constitute breach of contract.

Project Duration:

Estimated timelines provided are approximate. Most residential roofs take 1-3 days. Actual duration depends on size, complexity, weather, and unforeseen conditions.

Access Requirements:

You must provide reasonable access to the property, including:

Driveway access for dumpster placement
Exterior electrical outlets
Clear work area around the building
Notification to neighbors if required

Permits and Inspections

Our Responsibility:

We will obtain required building permits for roof replacement projects in jurisdictions where permits are required. Permit costs are typically included in project pricing or specified separately.

Your Responsibility:

You are responsible for:

Providing accurate property information
Notifying us of any HOA requirements or deed restrictions
Ensuring we have authorization to perform work

Inspections:

We will coordinate required building inspections with local authorities. You must allow reasonable access for inspectors.

Warranties

Workmanship Warranty:

Ohio Roof Masters provides a Limited Lifetime Workmanship Warranty on qualifying roof replacement projects. Warranty terms are specified in individual contracts.

Manufacturer Warranties:

Material warranties are provided by manufacturers (GAF, CertainTeed, Owens Corning, Atlas, etc.). We register qualifying warranties on your behalf but are not responsible for manufacturer warranty performance.

GAF Silver Pledge:

For projects using the GAF Silver Pledge system, a 10-year workmanship warranty is backed directly by GAF, in addition to our Limited Lifetime contractor warranty.

Third-Party Protection:

All projects include Directorii third-party backing up to $250,000, providing additional protection beyond standard warranties.

Warranty Requirements:

To maintain warranty coverage, you must:

Pay the project balance in full
Complete the required 5-year inspection (provided free)
Maintain proper attic ventilation
Report damage within 30 days of discovery
Obtain written approval for work by other contractors

Warranty Exclusions:

Warranties do not cover:

Storm damage (wind, hail, lightning, falling objects)
Improper ventilation
Pressure washing
Unauthorized alterations
Normal wear and tear
Damage from lack of maintenance
Acts of nature or forces beyond our control

Your Responsibilities

As the property owner, you agree to:

Property Preparation:

Remove or protect fragile items from attic and garage
Relocate vehicles from driveway and work areas
Secure or remove outdoor furniture, decorations, and grills
Trim overhanging tree branches if requested
Notify us of underground utilities, septic systems, or sprinklers

Site Access:

Provide clear access to the property
Ensure driveway access for dumpster and material delivery
Notify tenants (if rental property) of work schedule
Secure pets during work hours

Communication:

Respond promptly to requests for information or decisions
Be available for final walkthrough
Report concerns immediately rather than waiting

Safety:

Keep children and pets away from work areas
Do not enter work zones without permission
Do not walk on partially completed roofs

Our Responsibilities

Ohio Roof Masters agrees to:

Professional Standards:

Perform work according to manufacturer specifications
Follow Ohio building codes and regulations
Use qualified, trained crews
Maintain required licenses and insurance
Provide proper safety equipment

Quality Workmanship:

Install materials per our Master Standards process
Complete work in a professional manner
Conduct quality inspections throughout the project

Site Management:

Keep work area as clean as possible
Perform daily cleanup
Complete final cleanup including magnetic nail sweep
Remove all debris and materials

Communication:

Provide updates on project progress
Notify you of any issues or necessary changes
Be available to answer questions
Conduct final walkthrough with you

Cancellation and Refunds

By Customer:

Within 7 days of signing: Full deposit refund (7-Day Satisfaction Guarantee)
After 7 days, before work begins: Deposit may be partially or fully non-refundable depending on materials ordered and time invested
After work begins: No refunds on completed work; remaining balance adjusted for incomplete work

By Ohio Roof Masters:

We reserve the right to cancel contracts if:

Property conditions make work unsafe
Required permits cannot be obtained
You fail to provide necessary access or cooperation
Payment terms are not met
Material manufacturer discontinues required products

In case of cancellation by us, deposits will be refunded minus any materials purchased or work completed.

Limitation of Liability

Scope of Liability:

Ohio Roof Masters’ liability is limited to the contract price for the specific project. We are not liable for:

Indirect, incidental, or consequential damages
Lost profits or business interruption
Property damage not caused by our negligence
Pre-existing conditions not disclosed prior to work
Damage from forces beyond our control (weather, acts of God)
Interior damage resulting from hidden pre-existing conditions

Insurance Coverage:

We maintain:

General liability insurance
Workers’ compensation insurance
Commercial auto insurance

Our insurance provides primary coverage for damages caused by our negligence during work.

Directorii Protection:

Third-party Directorii backing provides additional protection up to $250,000 for qualifying issues including contractor bankruptcy, code violations, and workmanship defects.

Dispute Resolution

Good Faith Efforts:

Both parties agree to attempt to resolve any disputes through good faith negotiations before pursuing legal action.

Mediation:

If negotiations fail, disputes will be submitted to mediation before filing legal action. Mediation costs will be split equally.

Governing Law:

These Terms are governed by the laws of the State of Ohio. Any legal action must be filed in the courts of Montgomery County or Miami County, Ohio.

Arbitration:

For disputes under $50,000, both parties may agree to binding arbitration as an alternative to court proceedings.

Insurance Claims

Our Role:

When working with insurance claims, we will:

Document damage thoroughly
Provide estimates to insurance adjusters
Meet with adjusters on-site if requested
Explain the scope of damage and necessary repairs

Your Responsibility:

You are responsible for:

Filing the claim with your insurance company
Paying your deductible
Providing authorization for us to work with your insurer
Understanding that final payment is your responsibility regardless of insurance settlement

Not a Guarantee:

We cannot guarantee insurance will cover all damage or approve our estimate. Insurance claim coverage is between you and your insurance company.

Intellectual Property

Website Content:

All content on ohioroofmasters.com, including text, images, logos, and graphics, is the property of Ohio Roof Masters and protected by copyright laws.

Prohibited Use:

You may not:

Copy, reproduce, or distribute our website content without permission
Use our name, logo, or trademarks without written authorization
Scrape data from our website
Reverse engineer any portion of our website

Project Photos:

By hiring Ohio Roof Masters, you grant us permission to photograph the project and use those images for marketing purposes unless you specifically opt out in writing.

Emergency Services

24/7 Emergency Response:

We offer 24/7 emergency dispatching for storm damage and urgent leak situations.

Emergency Pricing:

Emergency service calls may carry premium pricing due to after-hours response, temporary protection measures, and urgent scheduling.

Temporary vs. Permanent:

Emergency response typically involves temporary protection (tarping) followed by permanent repair or replacement. Separate pricing applies to each phase.

Subcontractors and Materials

Subcontractors:

We primarily use our own veteran installation crews. In rare cases, we may use specialized subcontractors for specific tasks. All subcontractors are properly licensed and insured.

Materials:

We use materials from reputable manufacturers including GAF, CertainTeed, Owens Corning, Atlas, James Hardie, and LP SmartSide. We reserve the right to substitute equivalent materials if specified products become unavailable.

Material Ownership:

Materials become your property upon installation. Until final payment, Ohio Roof Masters retains a mechanic’s lien right on materials and labor.

Compliance with Laws

We comply with all applicable federal, state, and local laws including:

Ohio building codes
OSHA safety regulations
EPA lead-safe certification requirements
Ohio contractor licensing requirements
Workers’ compensation laws
Consumer protection laws

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms otherwise remain in full force and effect.

Entire Agreement

These Terms, along with individual service contracts and our Privacy Policy, constitute the entire agreement between you and Ohio Roof Masters regarding our services. These Terms supersede any prior agreements or understandings.

Contact Information

For questions about these Terms and Conditions, contact us:

Ohio Roof Masters

Phone: (937) 418-7976

Email: info@ohioroofmasters.com

Mailing Address:
1314 Barnhart Rd Unit B
Troy, OH 45373

Office Hours:
Monday – Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 4:30 PM
Sunday: Closed

Acknowledgment

By using our website, requesting services, or entering into a contract with Ohio Roof Masters, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

End of Terms and Conditions